Reference

Legal access for your aslihoki account

aslihoki Legal terms explain how account access, wallet records, personal data and policy requests are handled in one place.

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aslihoki Legal access for your aslihoki account
POLICY HELP ROUTES

Get a direct answer on Legal matters

A clear contact path matters when a Legal question blocks your account or wallet request. Start from the support route attached to your account and include the email or phone detail used during registration, plus the policy topic you need clarified. If a receipt or status record is relevant, keep the DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference ready. We use those details to locate the correct account record without asking you to repeat unrelated personal data.

Team online

Account policy request

Use the account support path for questions about Legal wording, account access or phone verification. Include your registered contact detail and the exact clause you want explained, so our team can route the request to the relevant account record.

Wallet record question

For a Legal question involving DANA, OVO, GoPay or QRIS, attach the payment reference shown in your account. Bank transfer and virtual account queries should include the matching record, not unrelated wallet credentials.

Access clarification

If access is unavailable in your area, ask through the same support route and mention your location. We will explain the applicable account position because access or eligibility depends on local law, including for customers in Jakarta or elsewhere in Indonesia.

DATA HANDLING DETAILS

What our Legal process protects

Legal handling is also about what happens to your records after an account action. We limit policy work to the account, payment and security details needed for the request, then retain records…

Account data

We use registration details, phone verification status and account activity to check access requests. You can ask us to correct an inaccurate record through account support, subject to identity checks and any retention rule that still applies.

Payment records

A DANA, OVO, GoPay or QRIS reference may be compared with your account when a Legal or status question concerns funding. Bank transfer and virtual account records are handled for the same verification purpose.

Security checks

Phone verification helps connect an access request to the correct account before sensitive details are discussed. We may request additional confirmation when a change affects account ownership, wallet status or a withdrawal record.

Cookie controls

Cookies may support session continuity, security checks and saved account preferences. If your browser blocks them, parts of the account path may not work as expected, and you can clear them through your browser settings.

Retention period

We retain policy, account and payment records only for the period needed for service operation, dispute handling, security or a legal requirement. A retention question can be sent through support with the relevant account detail.

Change request

To request a data correction, access explanation or policy change, contact us from the account support path and describe the specific record. We verify the request before changing details or disclosing account material.

Search answers before opening an account

These Legal answers cover the questions most often raised before account access: who may use the service, what data is checked, how wallet records are connected and where to ask for a change. We keep the wording practical for Indonesia, including the difference between a policy explanation and a payment-status request. If your situation is not covered, use the account support path with your registered contact detail and the relevant reference.

Legal describes our rules for account access, personal data, cookies, security checks, payment records and policy requests. It also explains that access or eligibility depends on local law. Read the current wording before opening an account, especially if you plan to use DANA, QRIS or bank transfer.

You can read the Legal page from Indonesia, but account access or eligibility depends on local law. Where local law permits, complete the account path and phone verification. If access does not proceed, contact support with your location and registered contact detail for a policy explanation.

We use your phone number to support account identification and the verification step before access. It can also help us locate a policy or wallet request. If the number is wrong, ask for a correction through account support after confirming the account details requested.

Yes, you can request a correction through the account support path. State which record is inaccurate, such as a contact detail or wallet reference, and provide the registered account information needed for verification. We explain any restriction caused by retention or security requirements.

A DANA or QRIS reference can be connected to your account when we investigate a payment status or policy request. We use the reference for checking rather than asking for unrelated wallet credentials. OVO, GoPay, bank transfer and virtual account records follow the same account-linked process.

Records are kept for the period needed for account operation, security, dispute handling or a legal requirement. The exact period can depend on the record type and applicable rule. Send a retention question through support and identify the account record without sharing your password.

Use the support route connected to your account and describe the requested change, correction or access explanation. Include your registered contact detail and any relevant payment reference. We verify ownership first, then explain the next step or why a change cannot be made.

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